Quick Links - Contact GreenThumb
Here to Help You — Wherever You Are
At GreenThumb, we pride ourselves on delivering the same high standard of customer service across all our branches — whether they’re franchise-owned or company-managed.
Every team member, from our Customer Service Advisors to our Lawn Operatives, is fully trained to provide expert support and advice for all your lawn care needs.
For Existing Customers
Your First Stop — My.GreenThumb
The quickest and easiest way to manage your lawn care is through my.greenthumb.co.uk — our secure customer portal.
From here, you can:
- View your treatment history and upcoming visits
- Pay invoices and manage your account
- Contact your local branch directly
If you’re not yet registered, it only takes a minute to get started — and it’s the best way to stay up to date with your lawn care plan.
Contact Your Local Branch
If you prefer to speak directly with your local team, use our Contact Your Branch tool.
Simply enter your postcode, and you’ll see your branch’s:
- Contact form (send a message directly)
- Email address
- Phone number
Each branch team knows your lawn and treatment plan best, so they’re the right people to help with questions or account changes.
New to GreenThumb?
Ready for a Greener Lawn?
If you’re new to GreenThumb, welcome! We make it easy to get started with the right lawn care plan for your garden.
You can either:
- Sign up online for one of our Lawn Treatment Programmes, or
- Book a free lawn consultation — choose a convenient time for a callback, and we’ll discuss your lawn’s needs.
Our friendly experts can often get you started over the phone, or arrange a visit to assess your lawn in person.
Not Sure What You Need? Don’t Worry
You don’t need to know which programme is right for you — that’s our job.
When we first visit your lawn, our fully trained Lawn Operative will assess its condition and recommend the best treatments to help it thrive.
We’ll only ever recommend what your lawn truly needs.
Expertise You Can Trust
All our teams receive regular training through our GreenThumb Learning Hub, covering everything from lawn science to customer care.
Our Lawn Operatives are certified under the BASIS Lawn Assured Scheme, which ensures:
- Professional standards across all UK lawn care providers
- Safe, expert use of plant protection products
- Compliance with best practices recognised by the UK Government and Amenity Forum
With GreenThumb, you can be confident that your lawn is in the safest, most knowledgeable hands.
Ready for a Lawn You’ll Love?
Start your journey to greener, healthier grass with our expert lawn care.
More from GreenThumb
Explore helpful guides and blogs to get the most from your lawn care service, from understanding how we work to tips on lawn health and exclusive GreenThumb benefits.
Why Lawn Care Helps
Professional lawn care delivers better results than DIY. Expert treatments and regular maintenance create healthier grass, fewer weeds, and more free time for you to enjoy your lawn.
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LawnLove Reward Blog
GreenThumb’s LawnLove Rewards is a customer loyalty programme offering exclusive deals and perks. Learn how to earn rewards, access special offers, and make the most of being a GreenThumb customer.
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Frequently Asked Questions
Got questions about lawn care or our services? We’ve got answers. Visit our FAQ page for helpful information on common lawn concerns, treatment programs, and tips to keep your lawn in top shape.
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